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Terms and conditions

BOOKINGS

The company reserves the right not to confirm the booking until the deposit set out in the invoice received by client is paid and has been received by the company and all the relevant documentation has been signed and completed in full by the client.

Any amendments to, or cancellation of the booking shall be subject to these terms and conditions.
Please note that for single clients, the Single supplement is compulsory on all accommodated tours.

TOUR PRICE AND PAYMENT

DEPOSIT AND INVOICING

A booking is considered confirmed when the client sends written confirmation. Invoices are issued on booking confirmation, 30% payment is required to confirm your booking. Full payment is due 30 days prior to the departure date.

If a booking is made within 60 days of the tour departure date, 30% payment is required on booking. If the booking is made within 30 days of the tour departure date, 100% payment is required on booking. Non-payment of stipulated percentage at time of confirmation, within 60 days of tour departure date, will result in the cancellation policy being applied.

CANCELLATION CONDITIONS.

Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received.

No cancellation fee is applicable to tours cancelled more than 60 Days before date of departure

To cancel a booking 30 days or less prior to the date of departure of the tour for any reason (except due to death or hospitalisation), the client shall be liable to pay a cancellation penalty. The cancellation penalty is calculated by having regard to the nature of the booking, payment to the other service provider (hotels, operators …). Having regard to the aforementioned factors, the following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:

All cancellations need to be made in writing and confirmed by the Reservations Team by email. The above mentioned cancellation fees are applicable to any pre-booked or pre-paid tour packages which will also be charged if a tour is cancelled.

The company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such event, the company shall refund the tour price to the client.

PASSPORTS, VISAS AND OTHER TRAVEL PAPERS

It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, travel assurance forms and any other required documentation are all in order for the countries to be visited during the tour.

The company shall not be held liable for any consequences, damages or claims if the client prior does not correctly attend to the client’s documentation and related matters as contemplated herein.

BAGGAGE

The client shall be responsible for all baggage and personal effects brought by him or her on the tour, and the company shall not be liable for any loss or damage to such baggage or personal effects, howsoever arising.

The client shall be aware of domestic flight allowance which is 20 kilograms. He or she must be ready to pay some extra for any larger luggage if needed depending on check-in.

HEALTH

The client accepts that to participate in the tour requires a measure of physical fitness and health and it is the client’s obligation to ensure that he or she is medically fit to embark on the tour.

AUTHORITY ON TOUR

The client must at all times comply with the laws, customs and foreign exchange regulations of Madagascar during the tour.

FORCE MAJEURE

Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the company may cause delays or alterations to the tour. The company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these. Therefore, the company will be responsible of helping find a reliable solution in order to respect the program as possible as he can.

TRAVEL DOCUMENTS

On booking, the client shall be issued with our tour dossier and pre-departure information documents. It is the responsibility of the client to read and understand these documents before travelling.

PRIVACY POLICY

Madagascar Touring will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally, this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

The purposes for which the company will use your personal information are as follows: to transact with you via the website or email regarding reservations, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information.

The company is providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

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